Questions

No. The Connector reads your MYOB information and copies it to your database. It never alters your MYOB company file.

On your own PC, in a folder you choose. It goes straight from MYOB to your machine — it isn't copied to our servers and we can't see it.

No. The Connector creates and manages the database for you. If you can install a program and sign in to MYOB, you can run it. You only need database knowledge if you want to write your own queries — and most people either point Excel at it or just ask it questions.

We never see it. You sign in on MYOB's own page and approve access there. You can withdraw that access from MYOB at any time.

Not today — it's Windows software. Tell us if a Mac version would matter to you; it helps us decide what to build next.

As often as you want — daily, hourly, or every few minutes. You can also set a periodic full refresh that re-reads everything from a date you choose, so nothing drifts. For a live dashboard we'd suggest 5–15 minutes; there's little point polling faster than your data actually changes.

Nothing breaks. It runs at the next scheduled time and catches up on everything that changed in the meantime.

The sync retries later. Your database keeps whatever it already has — nothing is lost. And because the data is on your machine, you can carry on using it while the internet is down.

As far back as your MYOB file goes. You pick the start date on the first sync — most people bring a couple of years across and then let it keep up automatically.

No. Routine syncs only ask for what has changed since last time, so they're light. And once the data is on your machine, reading and reporting on it doesn't touch MYOB at all.

The Connector syncing a company file, and Claude Code installed on the same PC with a Claude account. We give you a small folder of files to drop in — it finds your data by itself.

No. It's read-only by construction — it can answer questions but physically cannot alter an accounting record.

Your database stays on your machine. Only what's needed to answer the question you asked is involved, and your MYOB sign-in details are walled off entirely.

The Connector ships with a written dictionary of your accounting data — what every field means, which one holds the balance owing, how the tables join. That's read first, which is what stops the confident wrong answer you'd get from pointing AI at a raw accounting database.

No. Nothing is metered and nothing is throttled — it's reading a copy on your own machine.

Yes — with a table, a chart and written commentary. Ask for it in those words and you'll get one.

Working screens for the data the Connector puts on your PC — the ProActive layouts DataWise customers have used for years, rebuilt on your own local database. The first one is Sales Invoices. More here.

No. The Connector is the product that matters; ProActive UI is optional. Many people use Excel, Power BI or their own software to look at the data instead, and that costs nothing extra.

No. It only reads. There is no path in the software that writes back to MYOB, so nothing you click in it can alter a ledger. Raising documents is planned, and when it arrives it will be a deliberate, separate step.

Yes, and you owe us nothing for it. The database is yours, on your machine, in an open format — anything that can read it can be a front end. We are happy to build one for you, but you are not obliged to buy ours.

They can each install it, but there is only one licence per company file. It can also read a Connector's data folder across your network, so the sync runs on one always-on PC and everyone else just looks.

Per company file. Install it on as many computers as you find useful — the licence follows the MYOB company file, not the machine.

No. If your company file is licensed, your accountant or bookkeeper can work on that same file without paying again.

No. A three-person office pays the same as a one-person office.

Yes, as many as you like, from one installation. Each gets its own database and schedule, which is why accountants and multi-entity groups get on well with it. Each file is licensed separately, and volume pricing applies as the number goes up.

Syncing stops, but your database and everything already in it remain yours and stay on your PC.

Neither. You install it yourself in a couple of minutes, and it's month by month.

Not today — the Connector is built for MYOB. If Xero would be useful to you, tell us; it genuinely helps us decide what to build next.

No, and that's deliberate. It reads only, so it can't damage your accounting records.

Not at present. Ask us what your situation needs and we'll tell you straight whether it's a fit.